Compared to the rest of the market, Eweka has elite levels of retention and completion. Eweka offers 2934 days of binary retention, which puts them in the top tier. Other sites will often advertise over 4000 days of retention, but that can be deceptive as they are usually talking about retention of text. Finding a provider that can match 2934 days of binary retention is rare. That’s eight years of messages. It’s also important to note that Eweka’s retention is spooling. Other providers will cap their retention. If they say they offer 1,000 days of retention, that is what they offer and any messages older than 1,000 days will be inaccessible. With spooling retention, each passing day adds another day to the retention total. So today, Eweka offers 2934 days retention. Tomorrow, they will offer 2935. The next day, they will offer 2935 and so on.
As far as completion goes, Eweka lists their completion rate at over 99.5%, but we experienced 100% completion during testing. A completion rate of 99.5% means 99.5% of all packets/messages sent are actually sent and received. Again, you’re not going to find better than that from other services. Any provider who promises 100% retention is being reckless, because however rare, mistakes can happen. So, despite us experiencing 100% completion retention ourselves, we were happy to see Eweka conservatively report their completion. It speaks to the honesty and transparency that is prevalent with Eweka.
Getting started with Eweka is very easy. Eweka will work with any of the available newsreaders on the market, so, despite the fact that they lack an in-house newsreader, there’s no reason to worry. If you’re a Mac user, make sure to chose a newsreader that is compatible with the Mac OS. Eweka will provide you with your username, password, server, and port information. They will also offer technical support for any problems connecting to your news reader and offers a quick how-to guide for posting in a discussing group. This is the best you can expect from a Usenet provider.
If you want to test the service for yourself, Eweka offers a generous free trial. You get seven days to try one of Eweka’s two plans. Seven days is more than enough time to get a great feel for the service. Usenet service providers often offer one to three day free trials, so seven days is on the higher end of the spectrum. Further, service providers often put restrictions on the terms of the trial. With Eweka, you get to try the plan you want. The free trial will also give you an opportunity to get acclimated with Eweka’s outstanding customer service.
That customer service is top of the line. Though, Eweka’s customer service is physically located in the Netherlands they understand that many of their customers don’t speak Dutch. Because English is the global language of commerce, language is not an issue. You can call during Dutch working hours to discuss billing issues. All technical inquiries are handled by email. Before you reach out to customer service, check the FAQ section first. It has an exhaustive list of errors along with step-by-step guides on how to fix them.